Refund and Returns Policy

  1. Effective Date: 28/11/2024

    At JoJo247 Solutions LLC, our website is designed to showcase our range of high-quality products and services. While we do not process online sales, we are dedicated to ensuring a smooth and transparent experience for all inquiries and offline transactions made with us.

    Scope of This Policy

    As we do not sell products directly through our website:

    • No online transactions or payments are processed.
    • Refunds are only applicable to offline orders and agreements made directly with JoJo247 Solutions LLC.

    Refund Eligibility

    Refunds may be issued under the following circumstances for offline transactions:

    1. Defective or Damaged Products: If the product delivered is defective or damaged and reported promptly.
    2. Incorrect Orders: If the product received does not match the agreed specifications during the inquiry process.
    3. Non-Delivery: If the order fails to be delivered due to an error on our part.

    Exclusions

    Refunds will not be provided for:

    • Customized or specially made products approved by the customer before production.
    • Products damaged due to improper handling, storage, or misuse by the customer.

    How to Request a Refund

    If you believe you are eligible for a refund for an offline transaction, please follow these steps:

    1. Contact Us:
    2. Provide Details: Include your order details, issue description, and any supporting evidence (e.g., photos of the product).
    3. Review Process: Our team will review your request and provide further instructions, including potential returns if applicable.

    Inquiries and Support

    We are here to assist with any questions or concerns regarding our products or services. Reach out to us:

    • Address: Hanson Court, New York, 11691
    • Phone: +1 (929) 672-1661 / +1 (929) 651-9660
    • Email: [email protected]

    At JoJo247 Solutions LLC, we value every inquiry and offline transaction. Our commitment is to provide excellent service, ensure your satisfaction, and address any concerns promptly and professionally.